There’s a lot of talk about Business Continuity – what it is and the role of technology. As important as the what is the how. The how is closely related to the who component – the people component. How will people be impacted? What will their work experiences look like and how can businesses support that shift. Join Nilufer Erdebil from Spring2Innovation and, myself, Ilana Gregory from IG TaC Consulting as we frame out this challenge and dig into some of the tools for businesses. Specifically, how Design Thinking and Change Management provide a structure for the planning and execution of Business Continuity, not only with regards to systems and processes but, also, the people component, The ‘People Business Continuity Plan’.